Touch / Touch XL: Customize & Personalize Your Cardio Consoles

Your Matrix equipment is more than a workout tool; it’s a powerful extension of your brand and your member experience. With Touch and Touch XL Consoles, you can customize and personalize interactions, from the moment a member steps onto the machine to what they see during exercise.

Using Matrix Asset Management and connected solutions like Engage 360, you can reinforce your branding, share timely promotions, highlight upcoming events, assign personalized workouts, and even manage energy usage across your facility. This guide walks you through our top suggestions to customize Touch and Touch XL Consoles to create a more engaging fitness experience for your members.

CUSTOMIZE WELCOME SCREENS

Using our Asset Management platform, you can upload custom welcome screen messages to reinforce your branding, share promotional messages or provide your members with a little bit of motivation.

UPLOADING A CUSTOM SCREEN

1. Log into Asset Management at am4.matrixfitness.com.
2. Click “Facilities” in the top-right menu.
3. Select the appropriate facility from the dropdown or search by facility name.
4. Click on the “Tasks” tab underneath your facility profile.
5. Click on the “Custom Welcome Screen” tab.
6. Follow the instructions to upload your custom welcome screen.

ENABLING CUSTOM WELCOME SCREEN ON CONSOLE

1. On the console, press and hold the Matrix (or custom) logo for five seconds to display the Product Dashboard.
2. Press the “Engineering Mode” button.
3. Enter “3001” on the keypad to access the Machine Settings menu.
4. Scroll down to “Asset Management” in the menu.
5. Select the checkboxes for “Show Welcome Screen” and “Custom Welcome Screen.”

SHARE AUTOMATED MESSAGES

Through Asset Management, add automated notifications and customize the messages on your equipment while in use.

ADDING CUSTOM MESSAGES

1. Log into Asset Management at am4.matrixfitness.com.
2. Click “Facilities” in the top-right menu.
3. Select the appropriate facility from the dropdown or search by facility name.
4. Click on the “Tasks” tab underneath your facility profile.
5. Click on the “Messages” tab.
6. Click the “Add a new message” button and specify when you would like the message to appear.
7. Fill in all the details of your new message and click “Submit.”
8. You can adjust messages and view previous messages in the message log.

Note: You can customize messages by equipment groups. Groups must be created in the “Equipment Groups” tab prior to adding your message.

MANAGE YOUR FACILITY CALENDAR

Using our Asset Management platform, manage your facility calendar to notify members about upcoming special events, classes and more.

EDITING FACILITY CALENDAR

1. Log into Asset Management at am4.matrixfitness.com.
2. Click “Facilities” in the top-right menu.
3. Select the appropriate facility from the dropdown or search by facility name.
4. Click on the “Calendar” tab underneath your facility profile.
5. Add a new event using the “+New event” button.
6. If your facility uses Google Calendar to manage events, you can sync that by clicking “Use Google Calendar.”

ASSIGN PERSONALIZED WORKOUTS

Offer cardio challenges or programs to generate excitement. When paired with Engage 360, members can access trainer expertise in the club and on the go! Members can accept trainer workout assignments right from the console when they log in with their xID.

TRAINER INSTRUCTIONS

1. Gather your member’s xID account number and add them to Engage 360 through the “Add a New User” flow.
2. Go to either the New Assignment or New Training Program section and follow the necessary steps to create the workout. That will include selecting this member as the user.
3. Then finalize the workout to send the assignment or program out.

MEMBER INSTRUCTIONS

1. When a member logs into the console with their xID, they’ll navigate to the calendar is shown with the assignments/programs they have.

If there are any problems with this functionality, first troubleshoot by checking to see that the correct Facility ID and product serial numbers are tied to Engage 360 and that the console is connected to the internet.

SETTING TIME LIMITS

You can change the default of how long someone can workout, with a maximum of 120 minutes. The default setup for the Go button is 30 minutes and can be adjusted. Find these settings and more in the “Workout” menu within Machine settings.

ENERGY SAVER MODE & AUTOWAKE-UP

With energy and power consumption important considerations for any facility, Matrix Touch / Touch XL consoles have a built-in energy saver mode, so the equipment will go to sleep at a set time but will automatically wake up without a physical interaction. The exerciser doesn’t have to touch anything for it to wake up, it will sense their movement. These settings can be adjusted in the “Hardware” menu within Machine Settings.